FAQ

Who can purchase from Bramble?

We love that consumers contact us to purchase, but unfortunately, we can only sell directly to the trade.

How do I place an order?

You can place your order through this website once your account is set up. You can also email purchase orders to cs@brambleco.com.

Do you have a minimum order amount?

Our opening order for brick and mortar retailers is $3,000. We have no minimum opening order for the design trade, though the minimum value for all custom orders is $1,000.

What is the price for a container?

Container pricing will vary based upon the items selected. Generally, a 20 ft container is priced at $25,000 after discount, it holds an average of 70 pieces and totals 28 cubic meters. A 40 ft high cube is priced at approximately $45,000 after discount and will hold an average of 180 pieces and total 67 cubic meters.

Are there additional discounts for container customers?

Our container customers earn 45% off our wholesale price. Order three or more containers per year and earn 50% off each container.

When will my order arrive?

Custom and container orders have a production time of 14-16 weeks and a transit time to the US of an additional 8-10 weeks. Custom orders will have additional US transit times of up to two weeks.

How much does freight cost?

The price of ocean freight can vary significantly, based upon the season and other factors. Please contact us for a more accurate freight quote. The price of freight to the US is included in the cost of your custom item, we can give you an accurate quote at the time of purchase for the US delivery.

What type of packaging will my items be shipped in?

To minimize our ecological footprint and make the most of the space, full container orders are wrapped in recycled cardboard. Standard boxing is available upon request for a small upcharge.
Less than container orders are always cartoned.

What do I need to know about the container delivery appointment?

We have partnered with Universal Cargo to forward our shipments. Unless otherwise requested they will be the default shipper. Their team will contact you directly to schedule a delivery appointment. Please note that the standard appointment time is 2 hours, and it is the customer's responsibility to unload the container. Delivery appointments that extend beyond the allotted time may be subject to additional fees.

How is my less than container order delivered?

We use several specialized furniture carriers depending on your location. You will be contacted by them to set up the delivery. Do please note that they do not deliver to residential addresses.

What is your return policy?

Bramble is a custom manufacturer; we build items specifically for you rather than pulling from stock. Thus, we are not able to accept cancellations once your piece has gone into production.
Should an item have a defect you should contact us, and we will review your claim For more information, please review our Terms & Conditions.

Do I need to pay a deposit?

We require a deposit for new customers. The deposit will be 25% of the total amount of your order for non-containers and $2,500 for full container orders.

Payments

For container purchases, Bramble will invoice the remaining balance for the product once the container has shipped. It must be paid in full prior to its release from the port. We accept payment by check, wire transfer, or with a credit card with a 3% fee.
Ocean freight is billed directly by the freight company, typically this will be Universal Cargo. Payment for freight must be prepaid by check, wire transfer or with a credit card with a 4% fee.
For less than container orders we accept checks, wire transfers and credit card payments with no fee.

Do you offer terms?

You may apply for Net 30 terms by providing current business information and trade references. Please contact us for more information.

What types of woods do you use?

We typically use mahogany and mindi woods but do on occasion use plywood where it is necessary to ensure the stability and quality of an item.

What is the difference between a standard finish and a premium finish?

All our finishes and stains are applied by hand. Premium finishes are additionally labor intensive and require extra time to achieve the intricate details and textures. All items with a premium finish will be charged an extra 10% based on the cost of the item.

What are your customer service hours?

Our offices are open and available to assist you on weekdays from 8am to 4pm CT. You can contact us here.

Do you have a catalog?

You can view our catalogs online here, or contact us to have a catalog sent to you.

Where can I find out more information on how you do business?

Please visit our full Terms and Conditions page here.